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 IMPORTANT SHIPPING INFORMATION

 
 

“When do you process orders?”

Online orders are retrieved at 8:00 am and 1:00 pm EST Monday thru Friday. Orders placed after 1 pm will be retrieved the following morning at 8:00 am. Due to the custom nature of some orders, please allow 1-2 business days for our experts to build your order.

*NOTE: If your order is time sensitive, we highly recommend calling 859-745-1757 and speaking with our customer service department. This ensures all items are in stock and your delivery needs can be met.


“How long will my order take to get to me?”

Fed Ex Ground delivery time normally ranges from 1-5 business days depending on location. 

Priority mail(USPS) can take up to 7 business days, depending on your mail service. While USPS lists 2-day service, that is inaccurate and unreliable. USPS picks up once per day between 8:00am-10:00am.

*NOTE: While USPS shipping is generally cheaper, shipping/ delivery times are not guaranteed. Even though they list 2-day shipping, it is not accurate. Fed Ex shipments can be tracked and delivery times are generally correct. We recommend using Fed Ex Expedited shipping for orders that are time sensitive.


“If I select Next Day or 2nd Day Shipping, does that mean I will get my package the next day?”

Expedited shipping such as Next Day or 2nd Day orders are processed as quickly as possible, but due to the custom nature of our business may take 1-2 business days to build or process. Even then, Priority Mail does not guarantee 2 day delivery from the time we ship it.