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DoubleStar will warranty all firearms manufactured by DoubleStar against any and all manufacturer’s defects in material and workmanship which affect reasonable operation for the lifetime of the firearm to the purchaser. Parts and accessories are warrantied for 90 days.
The following are specifically excluded from coverage under this warranty and will cause said warranty to become null and void:
Damage or malfunction resulting from accident, negligence, misuse or unauthorized repair or alteration; barrel obstruction; use of ammunition other than NATO and/or SAAMI specification new production ammunition; use of any hand loaded, reloaded, imported or factory re-manufactured ammunition; failure to provide reasonable and necessary maintenance as described in the Operation Manual accompanying the firearm; rust or corrosion; use of replacement parts other than parts authorized by DoubleStar for use in DoubleStar firearms; any unauthorized repair or any alteration, including of a cosmetic nature, performed on the firearm by an individual, organization, company or entity other than DoubleStar, unreasonable or excessive use of the firearm.
Any finished products that are not assembled at our facilities, or are assembled using imported or used parts. This includes complete rifle kits, upper receivers, lower receivers, barrel assemblies, etc.
No implied warranties of any kind are made herein. Limited lifetime warranty does not apply to any accessory items.
DoubleStar assumes no liability for accidental or consequential damages. Some states do not allow the exclusion or limitation of accidental or consequential damages and therefore this limitation may not apply to you.
The customer has 15 days to report lost or stolen packages for possible replacement or refund. Any claims after 15 days will be refused.
This policy applies to all domestic accessory purchases made directly from DoubleStar. The policy applies only to original purchaser with receipt.
The original purchaser of DoubleStar accessories may return unused and undamaged products within 30 days of the invoice date and receive a full refund of the amount paid for the returned product, excluding shipping costs. Refunds will be credited to the credit card used in the transaction within seven to ten business days after the product is received by DoubleStar.
The original purchaser of a DoubleStar accessory may return unused and undamaged products more than 30, but fewer than 60, days of the invoice date and receive a store credit in the amount of the amount paid for the returned product, less a 20% re-stocking fee.
After 60 days of the invoice date, no returns or exchanges will be accepted unless DoubleStar determines that the product is defective in accordance with the defective product policy.
All product returns must be pre-authorized by DoubleStar Customer Service and be accompanied by a Return Material Authorization (“RMA”) Number. Customers must have the original purchase paperwork, including receipt or other proof of purchase and must be willing to provide these documents to DoubleStar. Return shipping is at the customer’s expense. All returns are subject to inspection by DoubleStar for use, misuse, missing components, damage, or abuse. Refunds may be denied if DoubleStar determines that the product fails the return inspection. Products that fail inspection will be returned to the customer. Any returns without the RMA # on the outside of the package will be refused.
Any modifications such as: cut/grind/welding/painted/drilled etc. will void any and all warranties associated with DoubleStar products.
RMA requests can be submitted by phone at (859)745-1757 or email at returns(at)star15.com
If you do not receive your RMA# by the next business day, please call (859)745-1757.
All DoubleStar products are manufactured in the USA using the finest quality materials. All DoubleStar products are warranted against defects in material and workmanship. DoubleStar will repair or replace a defective product (or part/component). This warranty is limited to repair or replacement of the defective product, part or component. DoubleStar will determine in its sole and exclusive discretion whether to repair or replace a product, part or component. DoubleStar also reserves the right to determine the means and materials by which such repair or replacement will be made. This warranty is in lieu of all other warranties, expressed or implied. This warranty only applies to the original purchaser, purchasing through DoubleStar, or a DoubleStar authorized dealer or distributor. All defective product returns must be pre-authorized by DoubleStar customer service and be accompanied by a RMA Number. You must contact customer service to receive an RMA Number prior to returning any product. You must have your original purchase paperwork, including your receipt or other proof of purchase and be willing to provide these documents to DoubleStar. This warranty and return of defective goods policy applies to all purchasers, including but not limited to dealer, distributors and retail customers.