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Customer Service/ Inside Sales

Job Title: Customer Service/ Inside Sales
Department: Call Center
Position Summary:
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Job Duties Included But Not Limited To:
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Cross training in other departments maybe required
  • Performed general cleaning duties.
High School Diploma or higher.
Customer Focus, Customer Service, Data Entry Skills, Listening, Multiline Phone Skills, Verbal and Written Communication is a must, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Math Skills, Following Procedures.

CNC Machine Operator / Machinist

Job Title: CNC Machine Operator / Machinist
Department: CNC Machine Shop
Position Summary:
  • Produces machined parts by operating a computer numerical control (CNC) machine; maintaining quality and safety standards; keeping records; maintaining equipment and supplies.
Job Duties Included But Not Limited To:
  • Loads machine with work pieces.
  • Able to read and understand blueprints.
  • Must be able to check parts by using calipers, micrometers, and other inspection equipment.
  • Maintains specifications by observing operations; taking measurements; detecting malfunctions; troubleshooting processes; replacing worn tools; adhering to quality assurance procedures and processes.
  • Meets production goals in terms of cycle time, quantity, and quality.
  • Using your best efforts and full capability daily to the work assigned to you by your manager.
  • Demonstrating work behaviors consistent with the company values and work within prescribed boundaries, including company policies, standards, procedures and any legislative requirements.
Additional Duties and Responsiblaties:
  • Maintains safe operations by keeping work area clean and organized and by adhering to safety procedures and regulations.
  • Maintains equipment by completing basic preventive maintenance requirements; following manufacturer's instructions.
  • Documents actions by completing required paper and/or electronic logs.
  • Participate in required meetings and training.
  • High School Diploma or higher.
  • Two year Vocational/Technical School certification/apprenticeship program; or two years’ experience machining; or equivalent combination of education and experience.
  • Strong Mechanical Aptitude.
  • Ability to apply concepts such as basic fractions, percentages, ratios and proportions to practical situations.
  • Must be able to pass drug screening and federal background check.
  • Needs to be detail oriented.
  • Possess a strong work ethic.
  • Must be punctual and have reliable transportation.

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